AGBAGOSIM MATTHEW CHUKWUEBUKA
Business Analyst | Customer Experience Specialist
Bauchi, NG.About
Highly analytical Mathematics graduate with a National Diploma in Computer Science and 5+ years of hands-on experience across banking, customer service, and business analysis. Proven ability to leverage technical skills in Power BI, Excel, and Confluence to manage complex data, optimize processes, and deliver measurable value, consistently achieving operational excellence and enhancing customer experiences. Adept at structured thinking, clear communication, and stakeholder management, I am seeking to apply my expertise in Business Analysis, Customer Service, or Operations roles to drive organizational goals and improve efficiency.
Work
Stanbic IBTC Bank
|Bank Teller
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Summary
Manages daily financial transactions and delivers exceptional customer service, ensuring operational accuracy and compliance within a fast-paced banking environment.
Highlights
Processed an average of 100+ daily cash deposits, withdrawals, and transfers, maintaining 100% accuracy in transaction records.
Achieved consistent daily cash balancing with zero discrepancies, upholding strict adherence to banking regulations and internal compliance standards.
Delivered high-quality frontline customer service, successfully resolving 95% of inquiries and issues to enhance client satisfaction.
Collaborated effectively with Pension, Sales, and Customer Service units, providing crucial support that facilitated seamless cross-departmental operations.
Earned recognition for exceptional adaptability and teamwork, consistently contributing to strong performance across diverse banking functions.
CLOUDFORD School International Ltd
|Class Teacher & Administrative Staff
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Summary
Designed and delivered engaging Mathematics and Computer Studies curricula while providing essential administrative and student development support.
Highlights
Created comprehensive lesson plans and teaching notes for Mathematics and Computer Studies, enhancing instructional quality and student engagement.
Effectively instructed students in Mathematics and Computer Studies, fostering a positive learning environment and improving academic performance.
Managed classroom dynamics effectively, supporting student development through mentorship and individualized attention.
Provided crucial administrative support, ensuring smooth daily operations and efficient management of school resources.
Access Bank Plc
|Adhoc Staff
Bauchi, Bauchi Branch, Nigeria
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Summary
Engaged clients and supported sales initiatives, contributing to branch growth and operational efficiency through effective relationship management and data support.
Highlights
Actively promoted and successfully sold a range of banking products, contributing to the branch's sales targets.
Cultivated strong customer relationships, providing responsive support that improved client retention and satisfaction.
Supported critical data management and IT-related tasks, ensuring accuracy and accessibility of information for branch operations.
Successfully prospected and identified new customers, generating leads that expanded the client base and sales pipeline.
Contributed to the achievement of sales targets and facilitated reporting activities by accurately tracking and summarizing performance metrics.
Games World International Ltd
|Sales Representative / Cash Officer
Plateau State, Nigeria
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Summary
Managed sales operations, customer interactions, and financial transactions, ensuring accurate record-keeping and inventory control for a retail entertainment business.
Highlights
Oversaw all sales transactions and delivered exceptional customer service, contributing to a positive customer experience.
Accurately maintained inventory and stock records, reducing discrepancies and optimizing product availability.
Managed daily cash transactions and performed precise reconciliations, ensuring financial accuracy and accountability.
Corporate Vigil Ltd
|Control Room Operative
Lagos, Lagos State, Nigeria
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Summary
Monitored security operations and managed incident reporting, ensuring efficient control room activities and administrative support.
Highlights
Conducted continuous monitoring of security operations and control room activities, ensuring adherence to safety protocols.
Accurately maintained detailed activity logs and incident records, providing critical documentation for security assessments.
Provided essential administrative and reporting support, contributing to the smooth operation of the control room.
Downtown Lounge
|Room Attendant / Customer Service Staff
Ajegunle Apapa, Nigeria
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Summary
Ensured high levels of customer satisfaction and maintained operational standards in a hospitality environment.
Highlights
Provided attentive service to customers, consistently ensuring high levels of satisfaction through prompt and courteous interaction.
Maintained impeccable cleanliness and order across all rooms, enhancing guest experience and operational standards.
Accurately recorded customer usage and daily operational activities, contributing to efficient resource management and reporting.
Excellent Computer College
|ICT Instructor
Ajegunle Apapa, Nigeria
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Summary
Delivered comprehensive ICT fundamental training, developed curriculum, and organized student competitions to enhance digital literacy.
Highlights
Instructed students in core ICT fundamentals, equipping them with essential digital literacy skills.
Designed and implemented engaging lesson plans aligned with the SUBEB curriculum, improving learning outcomes.
Successfully organized inter-class computer competitions, fostering student engagement and practical skill application.
Performed thorough student assessments and evaluations, providing constructive feedback and tracking progress.
Education
Abubakar Tafawa Balewa University of Technology
Bachelor's Degree
Mathematics
Grade: Second Class Upper
Courses
Research Project: Modified Adams-Moulton Method for Delay Differential Equations
Federal Polytechnic Bauchi
National Diploma
Computer Science
Grade: Distinction Level
Courses
Project: Online Banking System (GTB Case Study)
Languages
English
Certificates
Certificate in Business Analysis
Structured Query Language (SQL)
Customer Service Foundations
Phone-Based Customer Service
Developing Your Emotional Intelligence
Issued By
Dr. Gemma Leigh Roberts
CRM Basics: Unlock Business Growth Through Relationships
Issued By
Madecraft & Dan Moyle
Working with Difficult People
Issued By
Emily Anhalt
Customer Service: Problem-Solving and Troubleshooting
Working with Upset Customers
Issued By
Jeff Toister
Handling Customer Complaints with Empathy
Issued By
Sara Odorisio
Customer Service Fundamentals for Hospitality
Issued By
Sara Odorisio
Customer Experience (CX) Foundations
Issued By
Jeannie Walters
What Is Generative AI?
Introduction to Prompt Engineering for Generative AI
Introduction to AI Governance
Skills
Microsoft Office Suite
Word, Excel, PowerPoint.
Power BI
Basic.
Confluence
Basic.
Adobe Illustrator
Adobe Photoshop
Adobe Lightroom
Data Entry & Reporting Tools
SORMAS
Surveillance Outbreak Response Management and Analysis System.
Customer Service & Client Relations
Banking Operations & Cash Handling
Sales & Marketing Support
Teaching & Classroom Management
Communication
Chat, Email, Phone.